A common question in cloud software RFPs is how end-user support is handled. For some vendors, support is outsourced to a third-party vendor/call center. Other vendors handle it with their in-house customer support team. A third option is for the customer’s internal team to offer direct support to their teams. Here are three things you should consider to find out which approach would work best for you.
CASCADE, our renowned customer conference, is now open for registration. See where this year's conference will be held, what to look forward to, and how to register.
Worried that you may have missed out on some of our blog posts? Fear not - we've compiled a list of the 10 most-read blog posts in 2018. See what your peers thought were the most pressing topics of the year.
Chrome River has just closed an incredibly successful 2018. In this blog, CEO and Co-founder, Alan Rich, looks back over some of the more notable moments of the year.
We’re proud to support our 800+ customers in their goal of controlling employee expense costs and streamlining invoice and expense approvals. However, we’re particularly excited that an ever-growing number of global technology leaders have chosen Chrome River as their expense management technology provider. Here are seven of the reasons they trust Chrome River.
Navigating change is critical to the successful adoption of a new software solution. However many organizations stumble as they attempt to reap the benefits of a new solution because they get stuck during the changeover to a new offering. Here's how Chrome River enables our customers to avoid this.
We're honored to have been listed as one of the 25 Best Places to Work in LA. Find out why, and see how you could be part of our rapidly-growing global team.
Check out Chrome River's upcoming webinars for the month of July. Learn practical steps that you can take to remove a variety of risks from your invoice and AP processes.
We unveil the winners of our Let Business Flow t-shirt contest...
Check out Chrome River's upcoming webinars for the month of June. We have lots of topics lined up to keep you up-to-speed on the latest trends, innovations and best practices in the world of invoice and expense management.
April 27, 2018 marks the 10th anniversary of Chrome River EXPENSE going live. Alan Rich, Chrome River's CEO and co-founder, looks back at the past decade and how far the company has come.
We’re delighted to have been listed by respected technology analyst firm IDC as a “Leader” in its Travel and Expense MarketScape, validating our position in the global expense management industry.
Chrome River adds to its global expense management capabilities with yet more languages, so even more of our users in over 115 countries worldwide can now submit their expenses in their native language.
Any investment that a company makes in a new product or solution can only deliver its intended benefits if it's used - and embraced - across the organization. While reluctant employees can avoid having to use some software solutions, when it comes to tools such as expense reporting, there isn’t really an option to sidestep it. However, this doesn’t mean that an optimal user experience needs to be an afterthought in the software review process.
Chrome River and Lyft are making it even easier for business travelers to create expense reports.
Now that the dust has settled on 2016 and we’re full speed ahead in 2017, Chrome River's CEO and co-founder, Alan Rich, looks back over the company's many achievements over the past year.
We're thrilled to learn that Cindy Heston, director of travel and events at Chrome River customer, Anthem, has been honored as a 2016 inductee into the Business Travel Hall of Fame.
Working for a fast-paced organization such as Chrome River, it can sometimes be that case that we’re all so focused on our own roles in ensuring the success of our customers and the company, that we forget to look back and see how far we’ve come.
Take a peek inside Chrome River's shiny (literally) new office on Los Angeles' historic Miracle Mile.
Fifty-four percent of respondents to the recent GBTA / American Express Traveler Sentiment Survey said that they submit their expenses electronically. While the adoption of expense report automation solutions is at a record level, it still highlights that nearly half of all business travelers are forced to stuff their pockets, wallets and briefcases with receipts, which they then have to staple to sheets of paper and mail to accounting departments, along with a printed spreadsheet that needs to be typed up with every detail of every item.
You may possibly have noticed that there’s an election taking place in a couple of months. One of the time-honored tactics used by politicians from all sides is to throw out facts or statistics about your opponent, which may or may not have any basis in fact.
When I look at tech company names, I often wonder how they came about. While some companies have some pretty interesting / cool backstories, there are others who make you wonder if they just used a random name generator.
Those of you with a keen knowledge of Roman mythology will know Mercury was the god of financial gain, and travelers (among other things). This is really quite fitting given that today we unveil Chrome River MERCURY, which delivers a completely new experience in corporate expense management, making your travel smoother, and speeding up your expense processing.
On behalf of the entire team here at Chrome River, it’s with great sadness that I announce the passing of Harvey Rich.
Finding just the right solutions and service providers for your firm can be a harrowing task, involving extensive time, effort and willingness to trust unknown providers. Finding just the right customers for the solutions and services your own company offers can be just as time consuming and extensive.
Los Angeles continues to rank as one of the hottest spots for high-tech jobs, whether it’s from larger, seasoned companies or smaller startups just getting their digital feet wet. The city ranks third overall as the having the best startup ecosystem in the world, only placing behind notorious Silicon Valley and mighty New York City. The tech companies throughout LA have created nearly 28,000 jobs, helping to maintain a strong economy as well as a thriving high-tech scene.
With many different conferences going on each year, we all have to be very selective in choosing the best ones to attend. Many bosses require justification for attendance and want you to provide reasons why they should approve the costs. And, they should. Be prepared before you ask your boss to approve your attendance. Here are the "Top 10 Reasons to Attend CASCADE 2015" at the Grand Californian Hotel in Anaheim, CA, October 27 and 28.
Our best wishes go out to California Chrome this weekend in the Belmont Stakes. The possibility of a Triple Crown win has captivated the hearts of all the Chrome River employees and we wanted to share our excitement with you.
In a recent comprehensive study conducted by the Independent Expert Group on Expenses, one out of every five charities answering survey questions posed by IEG stated that they "did not have an expense policy established.“ Response comments provided by IEG indicated that the Group considered "expense management part of basic internal controls and good governance" and further stated that "charities need to be encouraged to rectify this matter.”
- Three Questions to Ask About End-User Support
- Why is Your Company STILL Doing Manual Expense Reporting?
- Why Are Manual Expenses so Inefficient?
- How I Did it: Eliminating the Risks of Paper-Intensive Expense Processes
- Beyond Efficiency: How Spend Data Delivers the Biggest Benefits of Expense and Invoice Management
Our choice of Chrome River EXPENSE was made in part due to the very user-friendly interface, easy configurability, and the clear commitment to impactful customer service – all aspects in which Chrome River was the clear winner. While Chrome River is not as large as some of the other vendors we considered, we found that to be a benefit and our due diligence showed that it could support us as well as any large players in the space, along with a personalized level of customer care.
We are excited to be able to enforce much more stringent compliance to our expense guidelines and significantly enhance our expense reporting and analytics. By automating these processes, we will be able to free up AP time formerly spent on manual administrative tasks, and enhance the role by being much more strategic.