A common question in cloud software RFPs is how end-user support is handled. For some vendors, support is outsourced to a third-party vendor/call center. Other vendors handle it with their in-house customer support team. A third option is for the customer’s internal team to offer direct support to their teams. Here are three things you should consider to find out which approach would work best for you.Chrome River, SaaS and Cloud for AP
We’re in 2019. Cars can drive themselves. You can order niche products on Amazon and have them delivered to your door the same day. You can tell your phone to play some obscure song from your youth that you’ve not even thought about in 30 years. So why are you making your employees do their expenses using tape and printed spreadsheets?Expense Management, Expense Policy, Expense Reports
We all know that submitting expenses manually is a bit of a drag. But have you ever considered just how inefficient the entire process is from start to finish? See what the life of an expense looks like, from making the purchase through to getting reimbursed.Business Travel, Expense Management, Expense Reports
The University of New Mexico upgraded its expense reporting to Chrome River in 2016. In this guest blog post, Lorrie Black, a senior business analyst at UNM, discusses how the university’s decision to move to Chrome River from a home-grown system reduced risk and increased employee satisfaction.Expense Management
Manual expense reporting and invoice processing are huge efficiency killers for both business travelers and corporate finance teams. By automating these processes through the implementation of expense and invoice management technology, organizations can save tens or even hundreds of thousands of dollars per year. However, the financial benefits of eliminating inefficient use of employees’ time can often just be a fraction of the overall financial benefits. The big-ticket improvements come from the visibility that automation delivers.Accounts Payable, Expense Analytics and Reporting, Expense Management, Invoice Management
Northeast Treatment Centers is a Philadelphia-based non-profit which provides a continuum of trauma-informed behavioral health and social services designed to meet complex needs of all family members. In this guest blog post, NET’s Controller, Robert Ferrandino, and Accounts Payable Specialist, Teresamarie Morris, explain how Chrome River’s expense and invoice automation solutions let business flow by enabling the finance team to focus on high value activities.Expense Management, Invoice Management
Travel budget growth is stalling and increasing numbers of organizations are cutting their travel budgets. As potential economic clouds are gathering, how can organizations avoid hampering their own growth by slashing team travel?Expense Management, For Travel Managers
It was recently revealed that a sophisticated invoice fraud scheme extracted more than $100 million from two of the world's largest companies. What steps can AP teams take to avoid their own organization falling victim to scams like these?Fraud, Invoice Management
We're delighted to announce our latest integration partner, Grab. As the biggest rideshare company in Southeast Asia, Grab serves customers in 320 cities across eight countries.Business Travel, Expense Reports
By integrating your PO data, you can match your invoices in your AP automation system to your ERP’s PO data – and more importantly, systematically identify when (and what) line item data does not match. Learn how this can be done and how it can be used to drive compliance in the AP process.
- Three Questions to Ask About End-User Support
- Why is Your Company STILL Doing Manual Expense Reporting?
- Why Are Manual Expenses so Inefficient?
- How I Did it: Eliminating the Risks of Paper-Intensive Expense Processes
- Beyond Efficiency: How Spend Data Delivers the Biggest Benefits of Expense and Invoice Management
Our choice of Chrome River EXPENSE was made in part due to the very user-friendly interface, easy configurability, and the clear commitment to impactful customer service – all aspects in which Chrome River was the clear winner. While Chrome River is not as large as some of the other vendors we considered, we found that to be a benefit and our due diligence showed that it could support us as well as any large players in the space, along with a personalized level of customer care.
We are excited to be able to enforce much more stringent compliance to our expense guidelines and significantly enhance our expense reporting and analytics. By automating these processes, we will be able to free up AP time formerly spent on manual administrative tasks, and enhance the role by being much more strategic.