Product capabilities and functionality are almost top of any company’s list of priorities when assessing software solutions. And rightly so – after all, if it can’t do what you’re looking for it to do, it’s no use to you.
However, any organization that’s looking to deploy a software solution across the enterprise needs to understand that the relationship with the solution provider can be just as critical for long-term success as the product itself. With so many touch-points during the course of the deployment – from initial implementation to ongoing customer support and customer success interactions – the human customer-vendor relationship is as meaningful as the product offering itself.
Software user ratings site G2 Crowd recently released a Relationship Index report for expense management solutions providers. The research took customers’ viewpoints on several aspects of their relationship with their expense software vendor, assessing areas such as the ease of doing business with them, the quality of each vendor’s support offering, and how likely they are to recommend their expense partner.
Among global expense software providers, the results are obvious. Chrome River has a clear edge over the other two players in the field, with an overall relationship index of 8.73, compared to 8.43 for SAP Concur and just 7.81 for Coupa.
G2 Crowd’s reviewers view Chrome River as the number one global enterprise expense software vendor in the area of ease of business, beating the other players by a significant margin. Likewise, Chrome River comes out tops for the quality of support offered – not surprising when our customer support team has a 97 percent satisfaction rating and our expense application has an average uptime ranking of 99.9+ percent.
One reason why customers are so happy with their relationship with Chrome River is that we work hard to earn and keep their business. We simply work harder to keep our customers happy.
Our Implementation Team: we’ve hand-selected and grown an in-house team of solutions experts to better understand your exact requirements, your policy rules, your global tax needs, integrations, and your standard operating procedures, so we can configure your roll out to fit your exact business processes.
Our Support Team: our global support helpdesk assists your administrators and works through any issues that arise. Our support is available in multiple languages we and strive for prompt and thorough resolution of any questions or issues.
Chrome River University: on-demand videos, tutorials and help guides are designed for self-service.
Our Customer Success Team: we want to help customers get the most out of our software, whether it’s new features, new best practices, regional user group meetings and online communities for peer networking. Our customer success team is committed to making our customers happy and successful.
So, whether you look at IDC’s MarketScape for expense management vendors, PayStream Advisors’ Travel and Expense Management Report, or G2 Crowd’s user feedback, the answer is the same. Chrome River is a true leader, and should be part of your expense management review process. Let business flow with Chrome River.
Our choice of Chrome River EXPENSE was made in part due to the very user-friendly interface, easy configurability, and the clear commitment to impactful customer service – all aspects in which Chrome River was the clear winner. While Chrome River is not as large as some of the other vendors we considered, we found that to be a benefit and our due diligence showed that it could support us as well as any large players in the space, along with a personalized level of customer care.
We are excited to be able to enforce much more stringent compliance to our expense guidelines and significantly enhance our expense reporting and analytics. By automating these processes, we will be able to free up AP time formerly spent on manual administrative tasks, and enhance the role by being much more strategic.