We recently ran a webinar in conjunction with Vendorin, which discussed some of the challenges faced by CFOs with their accounts payables processes. As part of the webinar, we asked some questions to gauge the current state of invoice automation, and some of the bigger issues currently impacting the function. The upshot of our findings is that, although technology plays a significantly greater role in AP than just a few years ago, there’s still plenty of opportunity to improve efficiency.

The survey showed that only 60% of organisations reported having implemented any type of automated invoice processing software, and while technology is used slightly more often at the beginning of the process (30% have implemented eInvoicing or invoice scanning / imaging) or at the end of the process (30% generate electronic payments), comprehensive process automation remains uncommon. In fact, just 23% have implemented online workflow to approve invoices or resolve invoice exceptions.

This lack of automation manifests itself in several ways, many of which directly increase the cost to process an invoice from receipt through payment. Six in 10 respondents also say that more than half of their payments are still made with paper checks, even though the cost of this can be 10 times that of electronic payments. The lack of automation further compounds these cost issues by preventing these companies from taking advantage of early payment discounts – almost a quarter of companies (24%) say that they are unable to take advantage of these discounts as a result of slow approvals. Given that a 2/10 net 30 early payment discount can generate the equivalent of a 36% rate of return, the implications for large organisations with millions or even billions of dollars in invoice payments can be significant.

Another issue that paper checks present is the increased risk of fraud. Eighteen percent of respondents report that their organisation has been the victim of check fraud, and given that the Association of Financial Professionals reports the average incidence of check fraud costs an organization in excess of £20,000, eliminating one instance of fraud like this alone goes a long way to offsetting what it takes to implementation an electronic payment solution.

Even with real and potential cost and risk implications of cutting paper checks, transition away from them remains an opportunity for many. Just one-in-six respondents anticipate migrating to electronic payments in the next year. But why is this? The most often cited response is that it is a challenge to support a variety of remittance advice formats. This challenge, however, can now be easily addressed. Implementing an online platform for invoice automation enables AP teams to easily review, approve and administer all vendor payments regardless of payment type or financial institution. These electronic payments can then be managed through the platform – all that is required is enabling vendors to receive these electronic payments through the platform. In fact, there are even processes and tools that can be used to do this, without you needing to commit large time resources on your part.

Automating your invoice process needn’t be a headache. If you’d like to hear more about how you can overcome your AP challenges, you can watch a recording of the webinar here. To find out how much money your organisation could save by automating its payments process with Chrome River PAYMENTS Powered by Vendorin, visit us online or call 888 781 0088 to speak with me or another of our payments experts.


Our choice of Chrome River EXPENSE was made in part due to the very user-friendly interface, easy configurability, and the clear commitment to impactful customer service – all aspects in which Chrome River was the clear winner. While Chrome River is not as large as some of the other vendors we considered, we found that to be a benefit and our due diligence showed that it could support us as well as any large players in the space, along with a personalized level of customer care. Sally Abella, Director of Corporate Travel Harman International
We are excited to be able to enforce much more stringent compliance to our expense guidelines and significantly enhance our expense reporting and analytics. By automating these processes, we will be able to free up AP time formerly spent on manual administrative tasks, and enhance the role by being much more strategic. Ben Zastrow Zelle