Enhanced configuration and administration to maximise the efficiency of your Chrome River solutions.
Emburse Solution Administrator gives large global organisations an additional level of support, engagement, configuration and consulting services.
Get more out of your Chrome River solution
A designated team of expert Emburse Solution Administrators (ESA’s) who are familiar with your Chrome River configuration will support your organisation’s unique requirements by performing approved system updates and configuration changes on your behalf.
Achieve your goals
Your designated ESA team will be available for guidance, advise on best practice options, optimise support and enhance the user experience through ongoing configuration changes.
Chrome River is an extremely agile solution, and has allowed us to keep a good pulse on card spend and quickly adjust to any changes that need to be made, even while working remotely during this unprecedented time. For example, we recently created a new expense tile to specifically track COVID-19 expenses.
Continuously drive improvement
Set up personalised new feature and system enhancement business reviews, tailored release note sessions and additional hands-on training to accelerate adoption of new features.
Focus on growth
Ongoing configuration at the highest level enables your organisation to continuously scale and is essential to ensure Chrome River solutions meet your needs today and as you grow.
We are so grateful to have implemented Chrome River prior to this pandemic. The solution has made our team’s transition to working remotely extremely smooth and easy.
- Business analysis and configuration changes
- Ongoing consulting, best practice optimisation and enhanced user experience
- Personalised feature education and adoption sessions
- Case management prioritisation and validation
- Administrative sessions and personalised release note review
- Priority support cases and additional CSM meetings
We have no regrets in bringing the Emburse Solution Administrator program on board. Almost immediately we took full advantage of the new relationship and were able to quickly and efficiently deploy new functionality in a little over one week that would have easily taken several weeks to rollout otherwise. We have also observed the expedited handling and resolution of many of our new and pre-existing support tickets.