The reviews are in! Chrome River Customers rave about our expense claim and invoice management software. While you probably thought no one actually likes doing their expense claims or processing invoices, Chrome River customers say otherwise. Over 1 million users around the world happily snap, tap, and click their way through the automated process. (Be sure to read the case studies, too!)
Expense and Invoice Management for the modern age!
Chrome River EXPENSE took our firm into a new level of technological modernization. We have gotten much positive feedback from our EXPENSE users.
Chrome River has helped us streamline our purchasing card process by allowing us to get rid of wasteful paper log sheets and taping receipts to then scan them. Now we have everything one-click away.
We have found Chrome River to be an excellent solution for automating travel & expenses. Our experience with their team has been fun and exciting as well!
Chrome River is wonderful! The employees at Chrome are great to work with from the initial sales person through implementation and help desk!
A user friendly program that makes a daunting task quick, easy and efficient.
The software is flexible, easy to use, provides easy tracking and reporting capabilities, and streamlines our input process. Thumbs up.
Seamless expense reporting in a high tech world.
Good support, excellent product! Easy to use and easy to train users to use!
A simple and clean solution to enter expenses in one place.
Concur only did ticketing and could take up to a week to respond. Chrome River Support is infinitely better. Non-complex tickets get a response within four hours and are resolved the next day. More complex tickets include some back and forth conversations, so they can take longer. For urgent tickets, I can call the LA headquarters and get assistance right away.
Absolutely necessary application for any business handling expense reimbursements.
Chrome River has streamlined our process for expense reimbursements and accounts payable invoices considerably. Automated routing ensures that all approvals are obtained before employees and vendors are paid. The Chrome River team is constantly making improvements and the overall experience becomes friendlier on a regular basis.
I've worked with both the INVOICE and the EXPENSE modules and have found it easy to use from day one. A very intuitive product.
Spreadsheet the rules to be followed: genius!
If you are still using paper, I can assure you Chrome River is going to change your life!
We were focused on finding an expense management system that our employees would love to use, while still giving us the control and analytics that we need.
Our choice of Chrome River EXPENSE was made in part due to the very user-friendly interface, easy configurability, and the clear commitment to impactful customer service – all aspects in which Chrome River was the clear winner. While Chrome River is not as large as some of the other vendors we considered, we found that to be a benefit and our due diligence showed that it could support us as well as any large players in the space, along with a personalized level of customer care.
During one of my training sessions for the Cafe Operations team, I got a standing ovation when I mentioned we are now going to start Direct Deposits! Everyone is very excited about Chrome River and the elimination of our wasteful paper process.
You will get further with Chrome River than Concur or any other competitor. Chrome River’s responsiveness has been amazing and I can’t imagine Concur dealing with us as a company the way Chrome River has.
Our business is consistently changing, adding new services and new groups and Concur wasn’t open or able to keep up with all the customizations and changes I wanted to make; whereas Chrome River says, “Let’s enhance this process.” This is super important for us to have a partner in expense processing that can grow and evolve with us.
Toyota Motor Sales, U.S.A., Inc. (“TMS”), the sales, marketing, and customer service arm for Toyota and Lexus in the continental U.S., was using the IBM GERS expense reporting application that would no longer be supported by IBM. With our One Toyota announcement, TMS & its manufacturing affiliate Toyota Motor Engineering & Manufacturing, North America, Inc. (“TEMA”) jointly developed a strategy to align systems and processes and migrate to a new system and a common expense reporting policy. Team members enjoy Chrome River’s automated process and the reduction in time spent on creating expense reports and submitting them so they can focus more on their sales, support, and customer service and use their mobile devices for receipts and approvals and most importantly, quick reimbursement.
With the deployment of Chrome River’s expense and invoice automation solutions, we’re excited to move away from paper-based processing to a streamlined, efficient and intuitive system. Chrome River accurately represents who we are as leaders in innovation and efficiency in the health care market, and by streamlining costly, manual processes, we can devote even more resources to our primary goal of providing health care to our patients.
After conducting a search that included industry leading vendors, we selected Chrome River because of their product strategy and proven law firm experience. They have over 25 years of law firm financial systems experience, which allows them to deliver the right functionality with a successful deployment model and professional service that delivers results. We believe that the easy-to-use interface will make this well-received among our lawyers and automation will improve operational efficiency in our firm.
Chrome River was able to automate the entire workflow process start to finish, even allowing all expense report information to be exported out of Chrome River EXPENSE and into Vornado’s proprietary accounting system. Chrome River EXPENSE reduced data entry and scanning by 75%.
The Chrome River support team is amazing! They consistently deliver quality customer care by taking ownership of the situation, speaking directly to the customer to clearly understand the need, and then delivering the best solution for all concerned!
Our business is consistently changing, adding new services and new groups. Concur wasn’t open or able to keep up with all the customizations and changes I wanted to make; whereas Chrome River says, “Let’s enhance this process.” We value having a partner in expense management that can grow and evolve with us.
During the due diligence process, we looked at Chrome River and Concur. Concur didn’t meet our scope of requirements and was too expensive. Concur also didn’t have an invoice module at the time.
Often the mention of the Finance department invokes images of paper pushing, policy enforcement, and procedural constraints resulting in process delays. However, the recent launch by the Finance department of Ellucian Travel & Expense Management powered by Chrome River flies in the face of that reputation! Ellucian Travel & Expense Management is LOVED by our users. Ease of use, upfront policy compliance, elimination of paper, and swift approvals are among the numerous efficiencies gained and touted by our users. One user said it best, "I just did my first report in Travel & Expense Management without any training and assistance, and it's stupidly easy!
I am a big fan of the incredible robustness of the rules engine, it is one of the best parts of the product. Being able to come up with rules that can go as deep as we want is an excellent feature that other products didn’t offer at the time of our integration. We now see other vendors starting to revamp their software to mimic what Chrome has been doing for years.
Our project manager was most helpful during our implementation because her experience introduced our team to options and ideas that we would never have thought of on our own.
I appreciate the personalized service that I receive from the Chrome River team. Their level of knowledge regarding our company structure and familiarity with our company representatives is impressive. At Chrome River, customer service is not just a department, it is integrated in every aspect of operations in the company. We are extremely pleased with having a Client Engagement Manager assigned to our account. It is a relief to have someone who can assist with organizing and prioritizing trouble tickets, and taking the initiative keep us personally informed about the status of the tickets, and system releases that will impact our tickets and business processes.
Having successfully used Chrome River EXPENSE since 2012, the firm will start with a pilot group in the NY and DC offices before expanding to the rest of the firm. Chrome River INVOICE is a part of the firm’s continuing efforts to improve accuracy and efficiency in the Accounting arena, and we are looking forward to the improvements it will bring.
Much of the Foundation’s work requires frequent international travel so we’re most excited to implement the per diem wizard and the built-in foreign exchange conversion. We are thrilled that Chrome River simplifies the travel reimbursement process, so using these tools, our staff will no longer have to look up rates or do time consuming manual calculations!
The Support Team is prompt and I really appreciate the consistent, clear contact in regard to the progress being made on the different stages they are working on. The development process of a project like this can be horrifying, but your team (at every level) has made this an exciting and enjoyable task.
It’s the attention to detail in the implementation process which we anticipated would be the case, and it is the reason we chose Chrome River over competitors. I felt we could count on you guys to deliver in the implementation process. And you did.
What a great Insight Meeting yesterday, well worth the drive. I continue to be impressed by how personable and down to earth everyone at Chrome River is, and how well the customer-base is treated. It is refreshing. You all have set the bar for what a great customer/software vendor relationship can be.
Seeing all the great things on the horizon is so exciting! It is exciting to partner with an innovative organization that is so focused on their customers.
We are excited about Chrome River and how this software will help streamline our reimbursement process. Chrome River is giving us the ability to direct deposit reimbursement payments rather than issuing live checks. Also, we are looking forward to be able to track our marketing costs by the information that Chrome River is collecting. It’s been a pleasure working with the Chrome River implementation team.