Interest in back-office technology continues to increase as a way to control costs and increase productivity. While every organisation seeking to automate back-office processes carries unique needs, the ultimate goals — particularly along the lines of accounts payable — relate to controlled invoicing and spending in a world that seeks to eliminate paper.

Use of holistic automation tools allows organisations to significantly improve processes, rather than relying on their own manual efforts and antiquated tools. A fully functioning automated invoice management process not only controls the routing of invoices, but also shortens processing times, decreases staff workload, and minimises the amount of time it takes to pay suppliers.

PayStream Advisors, a research and advisory firm specializing in business process automation, provides a glimpse into invoice management with a key report. This includes information on current trends, benefits of automation, aspects and goals of automated software, and featured providers like Chrome River.

Download the Report: PayStream Advisors’ Invoice Workflow Automation Report

Current Market Trends in Invoice Management

Surveying over 200 back office employees in a variety of contexts, PayStream revealed that adoption rates of integrated workflow automation (IWA) are slow for several reasons. In 2016, less than 40% of organisations surveyed were taking advantage of IWA opportunities, although 32% more plan to implement them in the future.

Organisations find that barriers to employing IWA include lack in the following areas: budget, executive support, technical resources, or understanding of available solutions. Only about 24% of respondents choose not to automate because their current processes are working well. Most organisations, no matter how small or large, reveal that they are simply trying to get by with what they have in order to avoid a considerable investment in software.

While many organisations subscribe to partial automation (using scanning in combination with email), significant opportunities still exist for efficiency, speed, and sustainability completely automated workflow processes. One of the main challenges of workflow processes revealed by this survey is the manual data entry and routing of invoices which can cause approval delays, late payments, supplier concerns, and invoice disputes. In fact, most organisations spend between one and eight hours each week resolving issues related to accounts payable processes. Annually, this can add up to between £1,200 and £24,000 per employee simply to control the damage created by manual AP processes.

Related: Invoice Management Automation Buyer’s Guide

Benefits of Invoice Workflow Automation Software

As mentioned, holistic IWA software solutions provide reductions in cost combined with increased employee productivity, faster approval times, and visible liability issues. The features and functionalities of IWA include receipt of invoices, matching, routing, approval, payment, reconciliation, reporting, and analytics tools.

Invoice Receiving

As invoices are received, they must be input into the organisation’s system. One option includes a service to eliminate paper invoice handling and data entry. Scanning, optical character recognition (OCR), and e-Invoicing are used by IWA software to capture and validate information automatically. The technology in automated systems affirms the integrity of business documents and ensures precision, compliance, and consistency to streamline later points of the AP process.

Matching and Routing

AP workflow automation software allows departments to set parameters for how invoices should be matched and processed through appropriate approval chains. Systems can be set to give administrators control over individual access and established thresholds, while notifications and workflow may be driven based on invoice content and categories. Because of the accuracy of matching systems, organisations can quickly and automatically pay low-value, recurring invoices that meet validation parameters, saving staff intervention only for exceptions.


After the validation, matching, and routing processes have been completed the stage for approval is set. From here, invoices move forward in a timely manner to get them paid as quickly as possible. Built to be configured to the specific needs of different organisations, IWA approval processes allow for adjustment related to document content as well as legal requirements and rules within the business. Automated AP business rules may be set up to generate notifications for the approver in order to keep the process moving efficiently, allowing for prioritisation and workload balance.

Payment and Reconciliation

Once invoice approval is obtained, IWA allows for automatic payment workflows with integration of ACH information and back-end accounts receivable systems. Electronic payment solutions allow for the entire lifecycle of the invoice to be completely automated with virtual card solutions and even web-pay portals.

Reporting and Analytics Tools

Boosting an organisation’s ability for auditing and spend analytics, IWA allows for complete transparency which promotes the improvement of procedures that may not be working as well. Success rates, exception rates, and open invoices can be analysed and benchmarked in order to review opportunities for the organisation to develop. Auditing technology also allows for integration with accounting applications for smooth overall functioning of the organisation.

Related: Webinar – Invoice Automation and Electronic Payments

Improving efficiency, reducing costs, supplier participation, paperless functioning, mobility, and increasing speed all encompass the most important goals organisations are hoping to achieve with IWA software implementation. PayStream features Chrome River as having leading invoice management software that helps organisations accomplish their AP goals. 


Our choice of Chrome River EXPENSE was made in part due to the very user-friendly interface, easy configurability, and the clear commitment to impactful customer service – all aspects in which Chrome River was the clear winner. While Chrome River is not as large as some of the other vendors we considered, we found that to be a benefit and our due diligence showed that it could support us as well as any large players in the space, along with a personalized level of customer care. Sally Abella, Director of Corporate Travel Harman International
We are excited to be able to enforce much more stringent compliance to our expense guidelines and significantly enhance our expense reporting and analytics. By automating these processes, we will be able to free up AP time formerly spent on manual administrative tasks, and enhance the role by being much more strategic. Ben Zastrow Zelle