There will be many enduring memories of the coronavirus pandemic. One which will probably be somewhat overlooked in comparison, is that it will likely represent a coming-of-age moment for the virtual office. With increasing numbers of organisations implementing work-from-home policies for their teams, the use of collaboration and communication solutions such as Slack and Zoom is likely to increase significantly. Companies which previously didn’t use these tools as much (or at all) before the pandemic but adopt their use for working at home will likely continue to use them extensively once their employees are back to the office.
One function which may be less prepared for an extended work-from-home policy is the finance operation, which often remains far more dependent on paper-based processes than other functions. Invoices and employee expenses are often still mailed to the finance department, where they need to be manually reviewed and approved, often by multiple employees, and then entered into the accounting system for processing. Not only does it require the process to be physically centralised, but it’s also incredibly inefficient and takes up time and resources that could be better spent elsewhere, either in the office on more productive tasks, or using the free time that automation can offer.
In the event of employees being required to work from home, this process breaks down entirely. External mail piles up (assuming USPS keeps delivering) and intra-office mail stops. With nobody to review and approve invoices and employee expenses, or manually enter the data into the financial system, vendors don’t get paid, and employees don’t get reimbursed. While this may not cause major problems if an office shutdown lasts for a week or two, should the event continue beyond this, it could start to have a significant impact on personal and business cash flow. Many organisations and individuals are already starting to worry about the financial impact of coronavirus through potential lost wages and revenues, so anything that can be done to minimise this impact will help.
Moving functions such as expense, vendor invoice and card program management away from highly manual, paper-based processes can not only make the process far more efficient for the expense submitters, who don’t need to worry about saving receipts and filling out spreadsheets, but it also makes the approval and reconciliation process far more efficient for the finance team. Expense owners and vendors simply need to capture and upload a receipt image or forward a purchase email to the system, which will automatically scan and parse out transaction data in order to create an expense item. Expense policy rules are already configured into the system, so there’s no need for expense owners (or approvers) to verify if each expense is within policy.
Once submitted, managers receive an email notification that they have an expense claim to approve, prompting them to log on to the expense solution. There, they can easily view receipt images and transaction details, and can see if an expense is within or outside of a corporate policy with an on-screen notification. Once they have OK’d the expense, the next person in the approval chain receives their notification, and so on. Upon final approval, the data can be automatically exported to, and coded in the GL, with a notification sent to the organisation’s bank to reimburse the user with an ACH (or BACS, SEPA, EFT, Direct Entry, etc.) payment.
The situation for invoice approval workflows can be similarly streamlined to support distributed finance teams, by implementing an accounts payable automation solution. With the vast majority of invoices now received electronically (either via PDFs, eInvoices or EDI), invoice recipients across the organisation can simply email them to a centralised intake address, where they can be automatically uploaded into the system. From there, the workflow is very similar to an online expense approval and payment process.
The AP solution can automatically extract purchase data (items, quantity, cost, order date, purchase order number, etc.) from the scanned invoice and map it to the appropriate fields. Similar to employee expenses, each invoice is automatically routed appropriately for approval, based on factors such as billing code and approver authorisation limits. As a further measure to reduce the need for manual intervention in the process, paper checks can be replaced by electronic payment methods such as through physical/virtual corporate cards or ACH payments.
While moving these two spend functions from centralised, paper-based processes to virtual, cloud-based processes can help during times where office access isn’t feasible, they can also drive significant long-term financial and operational benefits. These can range from reduced processing costs and fewer mistakes, to more effective cost control and deeper, analytics-based insight into corporate spend, which can drive long-term strategic improvements.
An additional benefit of automating these previously manual processes is the human impact on employees. Business travellers no longer need to spend hours at the end of their trips compiling expense claims, so they can spend more time on productive work as well as with their families. Vendors and contractors don’t need to wait weeks to be paid. Approvers don’t need to keep referring back to employee handbooks to see what is and isn’t within policy. And for the finance team, instead of having to manually check and enter data line-by-line into the accounting system and setting up check runs, they can focus their time on activities such as data analysis and planning AND with these tools in place, they can do it from anywhere on a mobile device.
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Our choice of Chrome River EXPENSE was made in part due to the very user-friendly interface, easy configurability, and the clear commitment to impactful customer service – all aspects in which Chrome River was the clear winner. While Chrome River is not as large as some of the other vendors we considered, we found that to be a benefit and our due diligence showed that it could support us as well as any large players in the space, along with a personalized level of customer care.
We are excited to be able to enforce much more stringent compliance to our expense guidelines and significantly enhance our expense reporting and analytics. By automating these processes, we will be able to free up AP time formerly spent on manual administrative tasks, and enhance the role by being much more strategic.