Now that the dust has settled on 2016 and we’re full speed ahead in 2017, I want to take a minute to reflect on where we’ve come over the past year. It’s fair to say that 2016 was an interesting year, both in the U.S. and overseas. One constant, however, is that Chrome River has continued to deliver high-quality, innovative and value-generating solutions for our almost 600 customers across the globe.
Last year saw us increase our customer count by more than 30%, from regional non-profits to major, global Fortune 500 organizations. We signed a broad range of exciting new partnership and technology integration agreements, ranging from travel leaders such as Sabre and Amadeus, to organizations like Uber, which has quickly become an integral part of many business travelers’ trips.
As a result of our continued growth, our users submitted more than 5,000,000 expense reports in 169 currencies, and were reimbursed in 71 currencies. We are undeniably a major global player.
Some of the commercial highlights include:
- Increased revenues and customer count by more than 30% over prior year, signing new global customers across four continents
- Opened Asia-Pac sales, service and support presence in Sydney, Australia
- Increased FTE headcount by more than 25% to drive product innovation and customer success initiatives
- Appointed as exclusive expense software partner for higher education ERP vendor Ellucian
- Expanded Los Angeles headquarters by adding a further 15,000 square feet of state-of-the-art office space
Of course, we also continued to deliver groundbreaking new innovations and features for our expense and invoice management solutions. From our new MERCURY interface, which provides a seamless user experience across any mobile device, to automated hotel folio parsing and the most intelligent optical receipt processing technology in the industry, it’s been a busy year.
Technical highlights from 2016 include:
- Launched MERCURY fully-mobile web application to provide full-featured, app-free access to Chrome River EXPENSE on mobile devices
- Launched Chrome River FOLIO to streamline hotel folio expense submission
- Launched a new datacenter in Europe to serve global customers
- Achieved ISO 27001 information security standard
- Doubled the number of languages offered in Chrome River EXPENSE, to 25
As you can see, 2016 was an outstanding year on all fronts for Chrome River, and we are honored that you continue to place your trust in us. We have a strong pipeline of new developments for 2017 to make your travelers’ and back office team’s lives more hassle-free, and we look forward to sharing these with you over the course of the year. We are excited about what the next 12 months and beyond will bring for Chrome River and hope that you share our enthusiasm.
- The Four Most Critical Reasons Why Native Apps Don’t Work for Expense Management
- Chrome River Leads Global Expense Players in Building Stronger Customer Relationships
- IDC Rates Chrome River as an Expense Management Leader
- Don’t Fox your Fleet: Why Expense Reimbursement for Trucking Companies Shouldn’t be Complex
- The Fourth Era of Expense Management: Spend Optimization
We love you guys! Everything is going great.
Wow! This Chrome River is great. Word has spread [in our firm] and people that were not invited to be in the pilot group rollout have asked to be included!