BPM is the definition, modeling, execution, automation and management of business processes. Organizations worldwide use BPM to coordinate work between people and systems, with the ultimate goal of improving organizational efficiency, responsiveness and reliability."
Tom Dwyer
BPMInstitute.org
Expense reporting is one of the most pervasive and complex business processes in a professional service firm. It involves pre-approvals, firm compliance, client agreements, practice leader approvals, administrative approvals, auditing, tax compliance and cost recovery. The actual business process is in constant flux: people are moving and changing roles; they're sick or absent; the firm shifts and reorganizes. And all this is happening while transactions are happening in real time.
Chrome River drives these processes with a powerful stateless Business Process Engine. It monitors events, sends out alerts and emails, and tracks the whereabouts of every single process instance. The engine uses a simple web service interface that allows it to communicate with your firm's systems. Need to modify a process, re-route approval transactions, remind an approver of the items in their queue-the Business Process Engine delivers this power to the customer.
