Chrome River knows that customer satisfaction is dependent on both software and a fast, smooth, successful implementation.
We have one of the finest and most experienced teams of professionals in the industry. Chrome River’s project managers have technical and business process backgrounds, are trained in-house and receive continuous follow-up training. Throughout your implementation, we engage people at every level of our organization to ensure you have a good result.
Chrome River works with each customer to create a solution configured to meet the organization’s specific needs. Our project managers understand your business requirements and goals. They meet with your team to thoroughly discuss specific needs, inform you on best practices, proactively develop solutions and completely configure and set-up your system for live operation rollout. We want to ensure that your organization gets maximum value from its Chrome River investment.
Our proven methodology has been successful with hundreds of customers - from mid-size to large global enterprise organizations.
How do we measure success?
Success is measured by your happiness with the way your system is configured, the integrations with your internal systems and ultimately, live roll-out to your employees.
After your organization is live, our support team is your day-to-day contact. You can also attend Chrome River University for training, video tutorials and educational resources. Our customer success team ensures you stay engaged with Chrome River and that you’re receiving all of the benefits from our software. At Chrome River, our customers come first.