Chrome River is “software as a service” and we’re keenly aware that customer satisfaction is totally dependent on both software and service. Lots of products look great in a demo, but implementation, deployment, use and modifications can be a nightmare. For us, outstanding service is just as important as great software. Hey, maybe we’re also “service as a software”?
Assured success implementation services
Would you like lumber or a finished house?
We don’t dump a load of lumber on your property and wish you well on designing, building and furnishing your house. Our solution is not delivered as a “do-it-yourself” kit. We build it together. Our setup services are called “Assured Success” for a reason…we’re with you every step of the way - making it happen.
Our staff, with over 25 years of financial system experience, understands your internal financial requirements and goals. We’ll meet with your team to thoroughly discuss specific needs, inform you on best practices, proactively develop solutions and completely configure and set-up your system for live operation rollout.
Our implementations don’t start with a blank whiteboard and don’t proceed at a snail’s pace. Because Chrome River is already built and ready to be configured to your needs, you’ll be testing and tweaking your system within days.
Implementations aren’t considered complete until your Chrome River system is built, integrated with your internal systems and in pilot with your users.
World class support services
It looked great in the showroom, but breakdowns and maintenance are driving me crazy!
Chrome River doesn’t want to impress you in a sales demo but then deliver a system that is difficult and expensive to maintain and update. In fact, our monthly subscription model commits us to outstanding service every day.
We’re very proud to say that our support staff receives the highest marks from the most important judges of all…our customers. What they require and receive from us is fast response, courteous dedicated staff and quick follow-up and resolution. Whether it’s an issue with existing settings and policies or something you want to add or change, Chrome River Support will get it right.
Support team members have computer science degrees as well so that our customers receive Top Tier support the very first time they call. They’re exceptionally well informed on our latest updates and new features because they’re also part of our Quality Assurance testing group and use the system extensively every day!